Checking the Error Section for Unresolved Issues

  • Admin
  • Mar 03, 2025
Troubleshooting Guide

Checking the Error Section for Unresolved Issues

When your bot is not responding as expected, one of the first steps in troubleshooting is to check the Error Section in the Bot Manager. This section logs any recent errors that may be affecting your bot's functionality.

Why This Step is Important

  • Identifies the root cause – The error log provides direct insight into what went wrong.
  • Prevents recurring issues – Addressing errors promptly ensures your bot runs smoothly in the future.
  • Saves time and frustration – Instead of guessing, you get a clear reason why your bot may not be responding.

How to Check the Error Section

  1. Navigate to Bot Manager in your dashboard.
  2. Scroll to the middle section and go all the way to the bottom.
  3. Locate the error log icon (Refer to the Image Below).
  4. Click on it to view recent errors.
  5. Identify the specific issue and fix it accordingly based on the error message.

What to Do If You Don't Understand the Error

  • Some error messages may require technical knowledge to resolve.
  • If you're unsure how to fix the issue, contact our support team immediately so we can assist you.

By addressing errors as soon as they appear, you ensure seamless bot performance and prevent any disruptions in your customer interactions. Always keep an eye on the error log to maintain an optimal chatbot experience.

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